At Sally Hemp Co., we strive to provide our customers with high-quality products and exceptional customer service. We understand that occasionally, you may need to return a product. Please read our Returns Policy carefully to understand the guidelines and procedures for returning items purchased through our Facebook Shop website.  

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1. Return Eligibility:

     1.1 Only unopened and unused products will be considered for return.

     1.2 The product must be returned within 15 days from the date of delivery.

     1.3 Seals or tags on the product must remain intact and undamaged.

2. Damaged Goods:

      2.1 If the product is received in a damaged condition due to shipping or manufacturing defects, please contact our customer service within             48 hours of delivery.

      2.2 Damages caused by the customer, including mishandling or misuse of the product, are not eligible for return.

3. Return Process:

      3.1 To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a Return Merchandise        Authorization (RMA) number.

      3.2 Clearly write the RMA number on the outside of the package before shipping it back to us.

      3.3 Include the original invoice or proof of purchase with the returned product.

4. Shipping and Handling:

      4.1 The customer is responsible for all shipping costs associated with returning the product unless the return is due to a shipping or    manufacturing error on our part.

      4.2 We recommend using a trackable shipping method to ensure the safe return of the product.

      4.3 Sally Hemp Co. is not liable for any lost or damaged packages during the return shipping process.

5. Inspection and Refunds:

      5.1 Upon receiving the returned product, our team will inspect it to ensure compliance with the return eligibility criteria.

      5.2 If the product meets the return eligibility requirements, we will process the refund within [number of days] days to the original payment method used for the purchase.

      5.3 The refunded amount will exclude any shipping or handling charges paid by the customer.

6. Exclusions and Disclaimers:

      6.1 Products purchased from any source other than our official Sally Hemp Co. Facebook Shop website are not eligible for return.

      6.2 We reserve the right to refuse a return if the product does not meet the return eligibility criteria outlined in this policy.

      6.3 Sally Hemp Co. shall not be held responsible for any adverse effects or allergic reactions resulting from the use of our products.

7. Modifications to the Returns Policy:

      7.1 Sally Hemp Co. reserves the right to modify or update this Returns Policy at any time, without prior notice.

      7.2 It is the customer's responsibility to review the Returns Policy periodically for any changes.

 

By making a purchase on our Facebook Shop website, you acknowledge and agree to comply with the terms and conditions of this Returns Policy. Should you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

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